Last updated 24 August 2026

Privacy policy

Twofold Editions collects only the information needed to operate the storefront, prepare orders, deliver purchases, provide support, prevent fraud, and understand site performance.

Information collected

Checkout may collect your name, email, mobile number, shipping address, pincode, purchased items, approved personalisation, and payment reference. Payment credentials are handled by Razorpay.

How information is used

Information is used to validate and fulfil orders, communicate production and delivery status, resolve support requests, meet legal obligations, and improve the store. Where consent applies, information may also be used to measure or market relevant editions. Newsletter consent is stored separately and can be withdrawn.

Service providers

Necessary data may be processed by hosting, database, payment, email, analytics, and delivery providers. Each provider receives only what is reasonably necessary for its role.

Private order access

Order status uses a reusable private link or the matching checkout email and order number, followed by a signed ten-day browser session. Private links are excluded from analytics and logs. An administrator may include the link in a customer-specific WhatsApp message only through the explicit share action.

Retention and rights

Order records are retained as required for fulfilment, accounting, fraud prevention, and law. You may request access, correction, or deletion where applicable by emailing twofoldeditions@gmail.com.

Cookies and analytics

The store uses essential browser storage for the bag and private sessions. GA4 and Meta Pixel load only after consent. Consented GA4 commerce events may measure product views, bag changes, checkout progress, and completed purchases using product, price, quantity, coupon, shipping, payment-type, and internal transaction data. Customer contact details, delivery addresses, personalisation, payment references, and private order-access tokens are not sent to analytics. Admin, API, receipt, and order-status paths remain excluded.