Last updated 26 August 2026

Refund & replacement policy

Replacement-first policy: confirmed production defects or transit damage are ordinarily resolved by replacing the affected artifact rather than issuing a refund.

Defective or incorrect products

Email twofoldeditions@gmail.com within 48 hours of delivery with the order reference and clear photographs of the packaging and artifact. When a delivered item is confirmed as defective or incorrect, TwoFold Editions will cover return shipping and arrange an appropriate replacement or approved refund.

Personalised and made-to-order pieces

Personalised and made-to-order products cannot be returned for change of mind. Text, dates, times, event, size, and other options approved during checkout are treated as final. This exclusion does not apply when the delivered item is defective or incorrect.

Incorrect customer-supplied details

TwoFold Editions cannot replace or refund an artifact produced exactly from the details approved before payment. If an error is noticed quickly, contact the studio; changes are possible only before production begins.

Cancellations and refunds

Cancellations may be accepted before production starts. COD orders can be cancelled before dispatch. If TwoFold Editions cannot fulfil a prepaid order, the amount paid for the unfulfilled item is returned to the original payment method.

After an eligible return is received and approved, TwoFold Editions will process the refund to the original payment method within 7 business days. Your bank or payment provider may take additional time to credit the amount.

Contact and response time

Send your order reference and request to twofoldeditions@gmail.com. We aim to respond within 2–3 business days.