Last updated 20 July 2026

Refund & replacement policy

Replacement-first policy: confirmed production defects or transit damage are ordinarily resolved by replacing the affected artifact rather than issuing a refund.

Personalised and made-to-order pieces

Because these pieces are produced for a specific customer, they cannot be returned for change of mind. Text, dates, times, event, size, and other options approved during checkout are treated as final.

Damage or production defects

Email twofoldeditions@gmail.com within 48 hours of delivery with the order reference and clear photographs of the packaging and artifact. If damage or a production defect is confirmed, Twofold will arrange a replacement at no additional product cost.

Incorrect customer-supplied details

Twofold cannot replace or refund an artifact produced exactly from the details approved before payment. If an error is noticed quickly, contact the studio; changes are possible only before production begins.

Cancellations and refunds

Cancellations may be accepted before production starts. COD orders can be cancelled before dispatch. If Twofold cannot fulfil a prepaid order, the amount paid for the unfulfilled item is returned to the original payment method. Bank processing times apply.

This policy does not limit rights that cannot be excluded under applicable Indian consumer law.